For years, we’ve been hearing that traditional library reference service is dead. In reality, reference just disappeared, like Jimmy Hoffa. But unlike in the case of Hoffa, no one in the library field ...

One year ago, columnist Brian Kenney wrote a piece for PW titled “Where Reference Fits in the Modern Library.” The column addressed his frustration with the gulf between reference work as he ...

Reference and User Services Division (RUSA) Fall 2025 CE offerings are roaring with an outstanding combination of new webinars. Our list of upcoming programming below.

Although more and more libraries are offering electronic mail reference services, little information about these services has been reported. We conducted an exploratory survey to examine public ...

Virtual reference services have increasingly become an integral component of academic libraries, offering researchers and students immediate, remote access to expert assistance. These services utilise ...

Tucked away in the downtown library, LeCretia Keith works as a certified social worker on staff. She’s one of only 77 library ...

This is a preview. Log in through your library . Abstract This exploratory study investigated the help-seeking preferences of library users at two large urban universities in Toronto. Reference desk ...

The fall semester may be over, but Intersession at UMass Lowell is just around the corner! Whether you’re a student or a faculty member, the UMass Lowell Library staff is ready to help answer ...