The plumbing and heating industry is becoming increasingly competitive. This may be due to a sudden rise in demand for home improvements during the pandemic which pushed the industry to a record high ...

Continuous improvement has proved harder than expected for many organizations. One big reason is that there are a few challenges most organizations sooner or later encounter and your intuitive ...

Small businesses often have difficulty competing with larger competitors that are able to mass produce products at low costs. Continuous quality improvement is a business management system that ...

In an era of digital disruption, IT organizations need to move faster. Given this, should CIOs be active enablers of continuous improvement? Several years ago, I reviewed ITIL Version 3.0. When I got ...

There are many excellent books and videos on Lean and continuous improvement. They each provide a slightly different perspective and, as such, each adds their own unique value. To distill some of the ...

Transformation. This word is one I’ve been saying a lot lately. At Mercy St. Vincent, where I served as president and CEO until October, a transformation — in the form of creating a culture of ...

AI is a people transformation, not just a technology transformation. Training and transparency are essential to build ...

“Respect for people” is one of the most critical lean principles, and also one of the most misunderstood. If not practiced, developing a lean culture of continuous improvement is impossible. Most ...